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I needed to print out of my bank statements. But didn't understand or know how to do it from my phone. I didn't mind paying to have it printed out but she was so rude took my phone and said this is the way you do it. I told her that I did not know anything about computers or how to work my phone to print stuff out and send it by email. I have never ever walked in to Bank of America in Schertz and be treated as rudely as I was today. If an elderly had come in to do the same thing it makes me wonder just how she would treat them.
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I tried to get a check for over 5000 cashed from brick city title at Bank of America the issuing bank. They said they'd cash it had me sign it then fingerprint it. Then said they could not clear it with brick city and refused to call the correct number for clearance. All those women were rude and unhelpful. This is not the only branch of Bank of America that is not organized and poorly managed. To tell the truth, I have never seen a well organized service in Bank of America!
I would like an appointment with the manager to take care of this matter. Please respond since I have tried calling by telephone numerous times to be told by a recording that no one is available. Visit one of our , home loan offices or talk to one of our mortgage loan officers today. Mortgage loan officer nearby based on your ZIP code or city. Each officer's website has tools and resources that can help you understand the home loan process.
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I usually do online banking and the times I had an occasion to go inside a bank.. It was Bank of America, 2800 Oswell St., Bakersfield, CA. The tellers are friendly and efficient. I feel bad for them having to deal with a branch manager, Kimberely Hilderbrand, who's so disrespectful and highly unprofessional and perhaps stressed out! The manager chewed this teller out right in front of me because she wasn't meeting her goal. She told the teller her job was on the line and maybe this is not the job for her. The branch manager walked away and another teller stopped her to ask a question, she told her to consult the handbook...
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This bank manager Kelly is not worthy of being in charge of ANY financial institution. She is rude, condescending, and CLEARLY does not know what is going on in this branch. She was unable to speak intelligently on what had happened; even how services work. Sad that people think just because they are on a phone that they can speak to clients any way they wish. KELLY should be thanking ALL customers as WE are the ones that make her salary available to her. I rarely have to make bank deposits in person and I thank god I don’t.
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Please refer to their privacy policy and terms of use for details. This branch has been showing a high degree of professional customer care. As a customer, I didn’t feel I was welcomed, especially when you were taking out money. I am interested in knowing and getting the permanent address of this bank.
There is no help with banking issues as this is not even in her wheelhouse to think beyond how many new accounts has been landed. Always have trouble logging into my checking account online. At Bankrate we strive to help you make smarter financial decisions. While we adhere to stricteditorial integrity, this post may contain references to products from our partners. Here's an explanation for how we make money. The offers that appear on this site are from companies that compensate us.
Only one bank teller was working in the rush hour. On top of that Miss Olga had an attitude when I had suggested her to ask for others to help her out. Instead of apologizing she said You came on the last minute maybe.
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